Exam Name: IP Contact Center Express Implementation Exam
Certification Provider: Cisco
Corresponding Certification: IP Communications
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Cisco 642-162 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Cisco IP Contact Center Express Architecture | - Deployment models and design considerations
|
| Troubleshooting and Maintenance | - System troubleshooting
|
| Reporting and Monitoring | - Real-time monitoring
|
| Cisco IPCC Express Administration | - System configuration
|
| Call Routing and IVR Scripts | - Cisco CRS / UCCX scripting
|
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