Exam Name: Fundamentals of Applying IBM SmartCloud Control Desk V1
Certification Provider: IBM
Corresponding Certification: IBM Certified Solution Advisor
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Updated: Sep 17, 2026
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IBM C9560-659 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Fundamentals of Applying IBM SmartCloud Control Desk V1 |
| Exam Number: | C9560-659 |
| Related Certifications: | IBM SmartCloud Control Desk IBM Tivoli Service Management |
| Available Languages: | English |
| Exam Format: | Multiple choice, Multiple response |
| Passing Score: | 61% |
| Exam Price: | $200 USD (varies by region) |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | Approximately 61 |
| Exam Duration: | 90 minutes |
| Recommended Training: | IBM Training - SmartCloud Control Desk |
| Exam Registration: | IBM Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or test center-based delivery depending on region |
| Pre Condition: | No formal prerequisites; recommended familiarity with IT service management concepts and IBM SmartCloud Control Desk V1 environment. |
| Official Syllabus URL: | https://www.ibm.com/certify |
IBM C9560-659 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IBM SmartCloud Control Desk Overview | - Architecture and components
|
| System Administration and Security | - User roles and permissions
|
| Change and Release Management | - Change workflows
|
| Service Management Foundation | - Service Desk processes
|
| Reporting and Integration | - Reporting capabilities
|
| Asset and Configuration Management | - IT asset lifecycle
|
C9560-659 Exam: Everything Before You Buy
The C9560-659 exam is a IBM certification exam validating the IBM Fundamentals of Applying IBM SmartCloud Control Desk V1 syllabus shown above. It belongs to these credential paths: IBM SmartCloud Control Desk, IBM Tivoli Service Management. Candidates in 2026 prepare for it with PassLeader's 105 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
Online proctored or test center-based delivery depending on region Register for the IBM Fundamentals of Applying IBM SmartCloud Control Desk V1 exam through these official channels:
After booking, PassLeader delivers your practice questions within 1 minute — preparation starts the same day.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 105 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations — and the website runs discounts at intervals, so timing your purchase can save a little more.
The IBM Fundamentals of Applying IBM SmartCloud Control Desk V1 exam contains Approximately 61 to complete within 90 minutes. Timed simulation in the PassLeader Desktop Test Engine teaches that rhythm before exam day does.
The official IBM Fundamentals of Applying IBM SmartCloud Control Desk V1 outline defines 6 domains. The leading three are System Administration and Security, IBM SmartCloud Control Desk Overview, and Service Management Foundation. The full list is in the topics section above, and PassLeader's 105 practice questions cover each one.
IBM recommends these training resources for the IBM Fundamentals of Applying IBM SmartCloud Control Desk V1 exam:
Follow the training with steady self-testing — the 105 practice questions from PassLeader help you apply theory and fill any gaps the training leaves.
No formal prerequisites; recommended familiarity with IT service management concepts and IBM SmartCloud Control Desk V1 environment. Since requirements change over time, confirm the latest on the official IBM exam page before scheduling.
PassLeader issues a full refund if you take the IBM Fundamentals of Applying IBM SmartCloud Control Desk V1 exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The IBM Fundamentals of Applying IBM SmartCloud Control Desk V1 exam requires 61% to pass, and registration costs $200 USD (varies by region). A failed attempt means paying the same fee again — a readiness check with the PassLeader engines before booking is the cheaper option.
IBM Fundamentals of Applying IBM SmartCloud Control Desk V1 Sample Questions:
Which statement is true regarding Work Type settings?
- A. To access Work Type settings go to Administration> Organizations, find the desired Organization then Select Action> Labor Options > Work Type.
- B. Work types can be defined Work Order, Change, Release, and Process Request record types.
- C. Start and Complete Status are mandatory fields to create a work type.
- D. In order for Work Type settings to be available a restart of the MXServer application server is required.
Correct Answer: D 🗳️
In IBM SmartCloud Control Desk the offerings support several approvals for fulfillment. Which record types can be used for fulfillment of the request after approval?
- A. View Service Requests, Tasks, Incidents, and Activities
- B. Process Request, View Catalog Request, Activities, and Work Orders
- C. Service Requests, Activities and Tasks, Work Orders, and Changes
- D. Work Orders, Releases, Change, and Tasks
Correct Answer: C 🗳️
Requests from the Service Catalog are often processed by which related process?
- A. Service DeskProcess
- B. Request Fulfillment Process
- C. Service Level Management Process
- D. Service Provisioning Process
Correct Answer: B 🗳️
What are three types of IBM SmartCloud Control Desk offerings? (Choose three.)
- A. Action
- B. Work Order
- C. Service Catalog
- D. Service Request
- E. Work Request
- F. Descriptive
Correct Answer: A,D,F 🗳️
By default, what are three of the required fields in a bulletin board message? (Choose three.)
- A. Expiration Date
- B. Person Group
- C. Message ID
- D. Subject
- E. Organization
- F. Message
Correct Answer: A,C,D 🗳️
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