Exam Name: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
Certification Provider: IBM
Corresponding Certification: IBM Certified Solution Advisor
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Updated: Sep 16, 2026
No. of Questions: 86 Questions & Answers with Testing Engine
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- Total Questions: 86
- Updated on: Sep 16, 2026
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- Total Questions: 86
- Updated on: Sep 16, 2026
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- Total Questions: 86
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IBM 000-591 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 |
| Exam Number: | A2010-591 |
| Related Certifications: | IBM Tivoli Service Management IBM Tivoli Service Automation Manager IBM SmartCloud Control Desk (legacy alignment) |
| Available Languages: | English |
| Exam Format: | Multiple choice |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or authorized testing center depending on IBM certification delivery method |
| Pre Condition: | Recommended understanding of IT service management (ITSM) principles and IBM Tivoli service automation solutions. |
IBM 000-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management Processes | - Service catalog and fulfillment workflows - Change and configuration management basics - Incident, problem, and service request management |
| Operations and Administration | - Troubleshooting and maintenance practices - System setup and configuration basics - Monitoring and operational management |
| Architecture and Integration | - Data flow and system interaction model - Tivoli automation architecture components - Integration with ITSM and enterprise systems |
| Tivoli Service Automation Concepts | - Workflow automation and process execution - Resource and lifecycle management - Service provisioning and orchestration fundamentals |
| Tivoli Service Delivery and Process Automation Overview | - IBM Tivoli service management portfolio and positioning - IT service management (ITSM) fundamentals - Process automation concepts and business value |
000-591 Exam FAQ: What Candidates Ask
The 000-591 exam is a IBM certification exam validating the IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 syllabus shown above. It belongs to these credential paths: IBM Tivoli Service Management, IBM Tivoli Service Automation Manager, IBM SmartCloud Control Desk (legacy alignment). Candidates in 2026 prepare for it with PassLeader's 86 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
Online proctored exam or authorized testing center depending on IBM certification delivery method Register for the IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 exam through these official channels:
After booking, PassLeader delivers your practice questions within 1 minute — preparation starts the same day.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 86 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations — and the website runs discounts at intervals, so timing your purchase can save a little more.
The official IBM page publishes the current question count and duration; review it before your test date.
The official IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 outline defines 5 domains. The leading three are Tivoli Service Delivery and Process Automation Overview, Operations and Administration, and Service Management Processes. The full list is in the topics section above, and PassLeader's 86 practice questions cover each one.
IBM recommends these training resources for the IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 exam:
Follow the training with steady self-testing — the 86 practice questions from PassLeader help you apply theory and fill any gaps the training leaves.
Recommended understanding of IT service management (ITSM) principles and IBM Tivoli service automation solutions. Since requirements change over time, confirm the latest on the official IBM exam page before scheduling.
PassLeader issues a full refund if you take the IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Scoring and fees are published by IBM and may change; verify the current figures on the official site.
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Which two communication modes are supported to allow integration with IBM SmartCloud Control Desk? (Choose two.)
- A. UDP protocol
- B. XML and flat files
- C. Java Message Service messaging
- D. Command Line Interface
- E. CORBA
Correct Answer: B,C 🗳️
Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?
- A. A federated configuration management system
- B. ITIL v3 aligned process workflows
- C. control and audit of all hardware assets installations, moves, additions, and changes
- D. electronic audit records and electronic signatures
Correct Answer: D 🗳️
What is one aspect of the environment that is important for sizing an IT service management solution?
- A. IT processes in use
- B. IT staff certifications
- C. quantity of people involved in the service management processes
- D. types of security protocols in use
Correct Answer: C 🗳️
A customer's IT environment consists of servers, storage, desktop, and point of sale devices. Assuming IBM SmartCloud Control Desk is used to manage these items in the CMDB, which two scanning tools also need to be deployed and integrated in order to perform reconciliation of authorized versus deployed configuration items? (Choose two.)
- A. IBM Tivoli Provisioning Manager
- B. IBM Tivoli License Compliance Manager
- C. IBM Tivoli End Point Manager
- D. IBM Tivoli Usage and Accounting Manager
- E. IBM Tivoli Application Dependency and Discovery Manager
Correct Answer: C,E 🗳️
A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 150 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell are recommended to run maximo.ear?
- A. one is enough
- B. at least two
- C. at least five
- D. at least three
Correct Answer: D 🗳️
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