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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?

A) A comprehensive IT asset and service management solution.
B) An automated, self-service catalog for requesting end-to-end service provisioning.
C) An integrated accounting and procurement solution.
D) A proactive service level agreement modeling and enforcement solution.

2. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?

A) Client browser settings
B) Application logs
C) System performance console
D) Advanced workload designer

3. Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?

A) IBM Remediation and Precision Manager
B) IBM Compliance and Release Management
C) IBM Change and Configuration Management Database
D) IBM Data Integrity and Audit Manager

4. A customer is planning to implement IBM SmartCloud Control Desk using IBM WebSphere Network Deployment and IBM DB2 as a middleware on an AIX operating system. Due to an expected number of concurrent user sessions, the customer is planning for three IBM WebSphere nodes and a single IBM DB2 node running on separated systems.
What should be recommended in case the customer needs a highly available configuration?

A) switch the OS platform from AIX to Linux
B) install IBM WebSphere and IBM DB2 on a PowerHA (formerly HACMP) cluster
C) install IBM DB2 on a PowerHA (formerly HACMP) cluster
D) double the number of IBM WebSphere and IBM DB2 nodes

5. What are three types of changes in the Changes application? (Choose three.)

A) Standard Change
B) Emergency Change
C) Critical Change
D) Scheduled Change
E) Normal Change
F) Planned Change

Solutions: