Exam Name: IBM WebSphere Lombardi Edition V7.2, BPM Program Management
Certification Provider: IBM
Corresponding Certification: IBM Certified BPM Program Manager
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IBM C2180-188 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Requirements and Solution Management | - Business requirements management
|
| Project Planning and Delivery | - Planning and execution
|
| BPM Strategy and Program Management | - Business Process Management principles
|
| Governance and Organization | - Program governance
|
| Deployment and Continuous Improvement | - Solution rollout and optimization
|
IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:
A company needs to speed up its hiring process. A proposal to accomplish this goal is modeled in the following BPD diagram and run against historical data with the Optimizer. The proposed process no longer waits for the background check to complete before putting the new hire into orientation and training.
What is the Service Level Agreement (SLA) that is key to optimizing this process?
- A. Wait time on "Background Check".
- B. Percentage of new hires that pass "Probationary Review".
- C. Total time on "Facilitate New Hire's Orientation".
- D. Percentage of new hires that fail "Background Check".
What WebSphere Lombardi Edition product feature provides developers the ability to reuse, and share assets?
- A. asset tagging
- B. toolkits
- C. snapshots
- D. library
A one day workshop has been completed, producing an inventory of 2 top-level business processes, 10 lower-level business processes, and 4 integrations. Which categorization of complexity is appropriate and which estimation method should be used in this scenario?
- A. Small, Rough Order of Magnitude (ROM)
- B. High, Rough Order of Magnitude (ROM)
- C. High, Budgetary Estimate
- D. Small, Budgetary Estimate
A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?
- A. Suggest that the COE should aggregate information on the ROI for each project.
- B. Suggest no changes to the metrics.
- C. Suggest that an additional category of metrics for defect rates be collected.
- D. Suggest that greater emphasis be granted to the metrics gathered on cycle time.
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