Exam Name: HCSP-Presales-Service(AICC) V1.0
Certification Provider: Huawei
Corresponding Certification: Huawei-certification
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Instant Download Huawei : H21-287_V1.0 Questions & Answers as PDF & Test Engine
Updated: Oct 10, 2026
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AICC Solution Design | 25% | - Requirement analysis and solution planning - Capacity planning and network design - High availability and disaster recovery design - Security and compliance considerations |
| Topic 2: Presales Capability and Case Analysis | 25% | - Typical project cases and best practices - Common questions and solutions - Solution proposal and quotation preparation - Competitive analysis and differentiation |
| Topic 3: AICC Solution Overview | 20% | - Basic concepts and positioning of AICC - Typical application scenarios and value - Architecture and components of AICC solution |
| Topic 4: AICC Product Knowledge | 30% | - UAP (Unified Agent Platform) features and specifications - Integration with third-party systems (CRM, billing, etc.) - CTI, IVR, recording and other core modules - ICD (Intelligent Call Distributor) principles and functions |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Which network topology is most suitable for connecting multiple regional contact centers to a central AICC infrastructure?
- A. A mesh topology where every site is connected to every other site.
- B. A ring topology where each site is connected to two others.
- C. A bus topology where all sites are connected in a line.
- D. A star topology with the central site as the hub.
Correct Answer: D 🗳️
Which factor is most critical when designing the user experience (UX) for the IVR self-service system?
- A. The background music should be popular songs.
- B. The number of options should be minimized, and the menu structure should be logical to avoid caller frustration.
- C. The IVR should never transfer the caller to an agent.
- D. The voice of the recorded prompts should be very friendly.
Correct Answer: B 🗳️
In AICC reporting, what is the "longest wait time" metric?
- A. The average time agents spend in after-call work.
- B. The maximum time a caller spent in queue before being answered or abandoning.
- C. The duration of the longest call handled by an agent.
- D. The time it takes for the system to boot up.
Correct Answer: B 🗳️
In a Huawei AICC solution, the CTI (Computer Telephony Integration) server is responsible for the text-to- speech (TTS) conversion played in the IVR.
- A. False
- B. True
Correct Answer: A 🗳️
Which AICC reporting metric is calculated as (Number of Calls Answered Within Threshold) / (Total Calls Offered) * 100?
- A. Service Level (%)
- B. Abandonment Rate
- C. Agent Utilization
- D. Average Speed of Answer
Correct Answer: A 🗳️
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