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HP HP2-B120 Exam Syllabus Topics:

HP Selling HP EMEA cMPS Sample Questions:

1. After learning about thecustomer's business and market,what is the next step in the MP imaging and printing sales process?

A) Assessthe customer's work environment
B) Qualify the customer's ability to buy
C) Discuss features and benefits of theproduct you are trying to sell
D) Bring up promotions, discounts, and service contracts

2. Which statement is true about a "cost per page" click pricing model?

A) The customer pays a fixed amount per month regardless of the pages printed.
B) HP recommends not agreeing to a minimum number of pages per month
C) The fixed costs in the contract are included in the base, and the variable costs are included in the click.
D) Tracking of pages printed is not important.

3. Why do HP engineers rely on the properties of genuine HP supplies when developing HP LaserJet and OfficeJet printing devices? (Select two.)

A) Because they design HP printers to function only with HP supplies
B) Because HP is the only provider of supplies for the Laserjet printing system
C) Because HP supplies are specially formulated to work correctly with the printing system
D) Because when you replace the supplies in a printer, you replace a substantial part of the printer
E) Because HP supplies cost less to use in the product testing process

4. Which benefits do Channel Managed Print Services resellers receive as part of the program? (Select two.)

A) Dedicated SRCP code for special pricing on specific HP Supplies
B) A USB stick with an automatic assessment tool developed by HP
C) Access to the Channel Managed Print Services pricing tool
D) Access to dedicated project management support
E) A hardware box full of tools for technicians
F) A list of customers to whom they can sell

5. What is an HP Care Pack?

A) A box that takes care of the printers when connected to the network
B) A fixed product warranty extension covering only return-to-base repairs
C) A range of break-fix services for HP commercial printers and multifunctional-based
products
D) A mandatory service package for all MFP-based HP products

Solutions: