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HP HP2-B102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solutions and Services | 25% | - Value-added services and support offerings - Software tools and management utilities - HP managed print services (MPS) |
| HP Imaging and Printing Technologies & Products | 30% | - HP supplies portfolio and cartridge technology - HP laser and inkjet printing technologies - HP hardware and MFP solutions overview |
| Sales Process and Techniques | 25% | - Handling objections and competitive positioning - Consultative sales methodology - Upselling and cross-selling strategies |
| Industry Trends and Customer Needs | 20% | - Imaging and printing market trends - Customer business challenges and pain points - Identifying customer segments and requirements |
HP Imaging and Printing Sales Fundamentals Sample Questions:
1. What percentage of the HP imaging system is contained in an HP LaserJet print cartridge?
A) approximately 50%
B) approximately 100%
C) approximately 70%
D) approximately 10%
2. Which HP technology deals with the issue of color consistency in color printing?
A) HP Transmit Once/RIP Once
B) HP Instant-on Fuser
C) Closed-loop calibration
D) HP Scalable Print Technology
3. What should a business do before deciding to print in-house?
A) Hire a local print shop employee on a contract basis to help develop in-house material
B) Determine if they can get a bulk discount on glossy paper
C) Find a contractor to create the design
D) Use the HP Print Cost Calculator to determine if printing a job in-house is cost-effective
4. What is an imaging and printing industry trend?
A) creating paperless offices
B) using templates to create a business brand
C) seeking information on the internet
D) converging of multiple functions into one device
5. Which statement is true about the worldwide street price of imaging and printing devices?
A) The price is going up
B) The price is fluctuating.
C) The price is going down.
D) The price is staying the same.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |
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