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Huawei H19-321 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Presales Service Fundamentals | - Presales workflows and customer engagement basics - Role and principles of presales services |
| Huawei Service Portfolio and Solutions | - Overview of Huawei enterprise service offerings - Mapping services to customer scenarios |
| Presentation and Competitive Positioning | - Delivering effective presentations and demonstrations - Competitive analysis of service solutions |
| Solution Design and Proposal Development | - Developing service proposals and pricing considerations - Designing tailored service solutions |
| Customer Needs Analysis | - Techniques for gathering and documenting customer requirements - Translating requirements into solution options |
| Proof of Concept (PoC) and Handover | - Planning and executing PoC activities - Transition from presales to delivery teams |
Huawei HCS-Pre-Sale-Service Solution(Huawei Certified Pre-sales Specialist Service Solution) Sample Questions:
1. The delivery level of spare parts first includes (multiple choice)
A) Original repair: 5x10x30CD
B) Gold: 7x24x4H
C) Standard: 7x10xND
D) Platinum: 7x24x2H
E) Silver Medal: 7x24xND
2. Huawei Co-care service is Huawei to provide service capabilities, joint The ability of the partners to ensure the stable transportation of the customer network Line.
A) Huawei: Technical support, spare parts service, and on-site service, Partner: None
B) Huawei: Technical support and spare parts service, Partner: on-site service
C) Huawei: Spare parts service and on-site service, Partner: Technical support
D) Huawei: Technical support and on-site service, Partner: Spare parts service
3. WLAN after-sales network planning is different from the WLAN pre-sales network planning work content? (Multiple choice)
A) Placement design
B) Overlay design
C) AP quantity planning
D) Site detailed survey
4. What value can WLAN network planning and design services bring to customers? (Multiple choice)
A) Improve customer experience based on service-critical capacity and bandwidth planning
B) Reasonable information design eliminates interference, reduces network losses and reduces O&M costs
C) Strike a good balance between coverage, capacity, and cost
D) Reliable security design for network security
5. Huawei SmartNOS subscription service can be split based on customer needs, what service modules are included? (Multiple choice)
A) Special optimization
B) Network optimization
C) Network support
D) O&M management
E) Fault management
Solutions:
| Question # 1 Answer: B,C,D,E | Question # 2 Answer: B | Question # 3 Answer: A,B,D | Question # 4 Answer: A,B,C,D | Question # 5 Answer: A,B,C,D,E |
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