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Salesforce Certified Field Service Consultant Sample Questions:

1. An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

A) Product Item
B) Entitlement Plan
C) Assets
D) Maintenance Plan

2. Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource Licenseand Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

A) Update Public Group membership.
B) Assign a Field Service Mobile License to the user.
C) Modify the user's Profile.
D) Modify the user record.

3. An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

A) Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.
B) Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
C) Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
D) Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

4. A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?

A) Emergency
B) High Intensity
C) Soft Boundaries
D) Customer First

5. At Northern TrailOutfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

A) Agent and Resource
B) Dispatcher
C) Agent
D) Mobile, Agent, and Resource

Solutions: