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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which Guiding principle says that it is not usually necessary to build something new?

A) start where you are
B) Focus on value
C) Progress iteratively with feedback
D) Think and work holistically

2. Which practice would help a user gain access to an application that they need to use?

A) Service request management
B) Service configuration management
C) Change enablement
D) Service level management

3. Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A) Information security management
B) Problem management
C) Service configuration management
D) Change enablement

4. Which is handled as a service request?

A) An emergency change to implement a security patch
B) An investigation to identify the cause of an incident
C) A compliment about an IT support team
D) The failure of an IT service

5. Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

A) Organizations and people
B) Value streams and processes
C) Information and technology
D) Partners and suppliers

Solutions: