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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Where are the details of core and enhancing service provided?

A) The service portfolio.
B) The definitive media library.
C) The configuration management system.
D) The service catalogue.

2. Which of the following is the best definition of service management?

A) The ability to keep services highly available to meet the business needs
B) A set of specialized organizational capabilities for providing value to customers in the form of services
C) An internationally recognized methodology to provide valuable services to customers
D) A complete set of all the documentation required to deliver world class services to customers

3. Where should the following information be stored?
1. The experience of staff
2. Records of user behaviour
3. Supplier's abilities and requirements
4. User skill levels

A) The service portfolio
B) The service knowledge management system (SKMS)
C) The change schedule
D) A configuration management database (CMDB)

4. The BEST description of an incident is:

A) An unplanned interruption to service or a reduction in the quality of service
B) An unplanned disruption of service unless there is a backup to that service
C) Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
D) Any disruption to service whether planned or unplanned

5. Which process monitors and improves the performance of the service transition stage of the service lifecycle?

A) Change management
B) Design co-ordination
C) Service transition management
D) Transition planning and support

Solutions: