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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to display a case in a specific queue.
What should you do?
(Choose all that apply.)

A) Select the case in the case list, and then add the case to the queue.
B) Open the case, and then assign the case to the queue.
C) Open the case, and then add the case to the queue.
D) Select the case in the case list, and then assign the case to the queue.

2. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) All quotes related to an opportunity must be in the same currency.
B) Opportunities can be created for leads.
C) A Price List is required to add products to an opportunity.
D) The Pipeline Phase field is mandatory.

3. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list.
You select Phone Call as the campaign activity.
To which of the following can you assign ownership of the phone call activities?
(Choose all that apply.)

A) a team
B) a user
C) a business unit
D) a resource group
E) yourself

4. In Microsoft Dynamics CRM 2011, you need to create a new queue and restrict access to this queue to
only members of a specific team.
What should you do?

A) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.
B) Create a new user-owned queue with the team members as owners. Assign an appropriate security role to the team members to access queues.
C) Create a new team-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.
D) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team members to access queues.

5. You use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook on a portable computer.
You are tracking several email messages, tasks, and contacts within Outlook.
Which of the following statements about deleting tracked items is true?

A) Deleting a tracked email message in Outlook will delete the email message from Microsoft Dynamics CRM.
B) Deleting a completed task that is tracked in Outlook will delete the task activity record from Microsoft Dynamics CRM.
C) Deleting a contact record in Microsoft Dynamics CRM for which you are the owner will delete the contact from Outlook.
D) Deleting an email message in Microsoft Dynamics CRM will delete the tracked email message from Outlook.
E) Deleting a task activity record for a completed task in Microsoft Dynamics CRM will delete the tracked task from Outlook.

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