Exam Name: Implementing Cisco Collaboration Cloud Customer Experience
Certification Provider: Cisco
Corresponding Certification: CCNP Collaboration
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Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Advanced Features and AI | 25% | - Describe AI capabilities within Webex Contact Center architectures
- Implement webhooks and developer APIs to support external database queries
|
| Telephony and Call Routing | 30% | - Describe Webex Contact Center telephony architecture options
- Configure Webex Contact Center telephony integration and system interfaces - Configure infrastructure components to route voice calls within Webex Contact Center flows
|
| Tenant Configuration and Reporting | 30% | - Describe Webex Contact Center reporting analytics and data visibility tracking - Configure Webex Contact Center users and identity records - Configure desktop layouts and custom desktop profiles for agents and supervisors - Describe network requirements for Webex Contact Center systems - Analyze real-time and historical dashboards to isolate operational constraints - Configure multi-tier customer experience variables and thresholds - Configure security profiles, skills-based routing rules, and scheduling patterns |
| Digital Channels | 15% | - Troubleshoot digital channels delivery faults across modern communication flows
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
An administrator notices that agents receive chat requests even though their status is set to Away vailable for voice only.?Which configuration is MOST likely causing the issue?
- A. Multimedia profile channel permissions
- B. Desktop browser cache
- C. PSTN region assignment
- D. Team capacity settings
Correct Answer: A 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
A company wants to integrate its on-premises contact center with Webex Contact Center while minimizing PSTN costs. The engineer must ensure that agents can make and receive calls through the existing SIP trunk infrastructure. Which deployment option best meets this requirement?
- A. WebRTC desktop calling
- B. Dedicated Instance without SIP trunks
- C. Cloud Connected PSTN only
- D. Local Gateway with Webex Calling
Correct Answer: D 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
Refer to the exhibit. A Webex Contact Center agent-initiated outbound email did not reach the recipient. While investigating, a Webex Contact Center engineer sees this output in Webex Connect Debug Console tool. Which two mistakes cause this issue? (Choose two.)
- A. incorrect email asset SMTP server address
- B. incorrect email asset SMTP server port
- C. email asset not registered to Webex Engage
- D. incorrect email asset SMTP server username
- E. incorrect email asset SMTP server security method
Correct Answer: B,E 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?
- A. Navigation
- B. Panel
- C. Headless
- D. Persistent
Correct Answer: C 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?
- A. Cisco Cloud Text to Speech engine is unavailable.
- B. The audio file is missing.
- C. There is no or invalid Text-to-Speech Message.
- D. There is a codec mismatch.
Correct Answer: C 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
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