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Appian ACA-100 Exam Syllabus Topics:

Appian Certified Analyst Sample Questions:

1. As an Appian Analyst, which two activities are you responsible for during the "Initiate" phase of a project?

A) Plan a requirement gathering approach
B) Define personas
C) Conduct sprint reviews
D) Build the deployment pipeline

2. When writing a user story, which statement best represents the standard format?

A) "As an Investor, I want to see a summary of my investment accounts so that I can decide where to focus my attention."
B) "As a marketing manager, I want reports on my client base so that I can access them via a dashboard."
C) "As a user, I want the application to integrate with 3rd party systems."
D) "As a user, I want to delete a photo and upload a new one."

3. A team of employees manages invoice processing and payments for their organization.
Each day, the team receives invoices via email. The team reviews the invoices, sends payments, and logs the payments manually in a shared spreadsheet.
Where is the best opportunity for automation in this manual process?

A) Leverage Robotic Process Automation (RPA) to help the employees send thank you messages to the originating organizations as soon as the invoices are received
B) Create a macro that reduces the number of clicks required to enter payment information, and embed the macro into the shared spreadsheet
C) Create a process that sends the team a task to input the information upon receipt of the initial invoice
D) Leverage Optical Character Recognition and workflow tools to intake and review the invoices for accuracy upon receipt, then process payments or prompt employees to research

4. Review this image:
AND, OR, XOR
What is this group of BPMN symbols called?

A) Flows
B) Events
C) Activities
D) Gateways

5. The order management team receives orders via different channels, including email. Emails are accompanied by attachments containing the details of the order information. The team reviews the emails and attachments for clarity. Then, they extract the order specifics to create a customer record in their Customer Relationship Management (CRM) platform and an order in their Order Management System (OMS).
What is the most effective form of automation to help increase fulfillment efficiency in this process?

A) Review the emails and attachments using trained artificial intelligence to extract order data information
B) Prompt the order management team members with a task to create an order in the CRM platform
C) Have an auto-reply "Thank You" email sent back thanking the customer for sending in their order request
D) Provide a task after the order email was received asking the team to check the order status and select the next step option

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