Exam Name: Avaya Contact Center Control Manager Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation & Deployment | 25% | - License activation and setup - Post-installation validation - Server installation and configuration - Prerequisites and compatibility |
| Topic 2: Configuration & Administration | 20% | - Schedule server and automation tasks - Roles and permissions - User, agent and extension management - System parameters and settings |
| Topic 3: ACCCM Architecture & Components | 20% | - System overview and functionality - Database and licensing - Web interface and navigation - Server components and services |
| Topic 4: Maintenance & Troubleshooting | 10% | - Log analysis and monitoring - Common issues and resolution - Upgrades and updates - Backup and restore procedures |
| Topic 5: Integration & Connectivity | 25% | - Integration with Communication Manager - Network ports and protocols - Firewall and security configuration - Integration with CMS, Call Recorder and other systems |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
The customer is installing Avaya Contact Center Control Manager (ACCCM) and plans on using the one-X Connector. The customer will be using a remote database for the one-X connector.
Which version of Microsoft SQL could the customer install on the remote server?
- A. Microsoft SQLServer2005StandardEdition
- B. Microsoft SQL Server 2008Express, Standard/Enterprise Edition
- C. Microsoft SQLServer2005EnterpriseEdition
- D. Microsoft SQLServer 2005Express Edition
Correct Answer: B 🗳️
A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?
- A. The administrator did not check 'enabled' for the scheduledjob.
- B. The administrator did not checkthe'Save CM box'in the action list for the action.
- C. The administratordid not assign a schedule to the job.
- D. The administrator did notcreate a task for the job.
Correct Answer: B 🗳️
A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which Avaya Contact Center Control Manager (ACCCM) feature matches the key capabilities that the customer requires?
- A. IVK Sell Service
- B. Call Flow Management
- C. Multi tenancy Management
- D. Communication Manager Extensions Management
Correct Answer: B 🗳️
A customer is installing Avaya Contact Center Control Manager (ACCCM) with two locations and two Communication Managers (CM). The customer requires that the ACCCM controls the number ranges that are allowed to be configured for extensions on each CM.
Location 1 will be allowed extensions 1000-1999, and Location 2 will be allowed extensions
2000-2999.
Using ACCCM, how can this be configured?
- A. Add one dial plan in ACCCM. The Dial Plan would be configured for Extensions Range
1000-2999,Range Managementenabled. The Dial Plan is assigned to Location 1 and to Location 2. - B. Add two dial plans In ACCCM. DialPlan 1 would be configured for Extensions Range
1000-1999, In Range enabled. Dial (Man A would be configured for Extensions Range
2000-2999, In Range cabled. Dial Plan 1 is assigned to I oration 1 and Dial Plan 2 is assigned to Location 2. - C. Add one dial plan in ACCCM. The Dial Plan would be configured forExtensions Range
1000-2999, In Rangeenabled. The Dial Plan is assigned toLocation1 and to Locution 2. - D. Add twodial plans in ACCCM. Dial Plan1would be configured for ExtensionsRange1000-
1999, Range Management enabled. Dial Plan 2 would beconfigured for Extensions Range
2000-2999, Range Management enabled. Dial Plan 1 is assigned to Location 1 and Dial Plan 2 is assigned to Location 2.
Correct Answer: B 🗳️
A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account. During installation the customer receives the message in the exhibit. Which file is being written that is causing this error?
- A. C:\install.log
- B. C:\windows\temp\accminstaller.log
- C. C:\accminstaller.log
- D. C:\temp\accminstaller.log
Correct Answer: C 🗳️
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