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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will also use it for inbound and outbound calls. The main site has forty users and one fax machine. The remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital phones?

A) IP500 Preferred edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module
B) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
C) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
D) IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module

2. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone has registered to a backup IP Office.
B) The phone requires a firmware update.
C) The phone has been restricted by the administrator.
D) The phone is set to Do Not Disturb (DND).

3. A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)

A) Select the mapped drive as the destination on the VoiceMail Pro server.
B) Configure the backup settings on the VoiceMail Pro server.
C) Create a network share with permissions to store backups.
D) Select the UNC share as the destination on the VoiceMail Pro server.
E) Map a drive to an available network share.

4. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Answer Pending

5. A customer currently runs a dedicated TFTP server on their network and does not want the Manager Application TFTP interfering with all of the other requests. How can this be disabled within the Manager application?

A) File > Preferences > Preferences Tab > Uncheck Enable BootP and TFTP Server
B) File > Advanced > Discovery > Uncheck Enable TFTP Server
C) File > Preferences > Discovery Tab > Uncheck Enable BootP and TFTP Server
D) File > Advanced > Change Mode > Disable TFTP Server

Solutions: