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Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya IP Office Platform and Security Administration | 20% | - Security settings and policies - Platform architecture and components - User and extension configuration - System administration and management |
| Topic 2: Call Flow Configuration and System Monitoring | 20% | - Call routing and short codes - Voicemail and UCM configuration - Call behavior analysis - System monitoring tools |
| Topic 3: Data Backup, Restoration and System Upgrades | 20% | - Backup and restore procedures - System recovery processes - Software and firmware upgrades - Configuration management |
| Topic 4: System Status, Troubleshooting and Alarm Management | 20% | - Fault isolation and troubleshooting - Alarm identification and resolution - Issue escalation procedures - Performance monitoring |
| Topic 5: Integrated System Logging and Network Diagnostics | 20% | - SSA and Monitor tools usage - Network and SIP diagnostics - System logging and analysis - Connectivity troubleshooting |
Avaya IP Office™ Platform Support Online Test Sample Questions:
What is the purpose of the "SMTP Authentication" setting in the email configuration of Avaya IP Office?
- A. It enables email communication between IP Office and the SMTP server without requiring login credentials.
- B. It disables email communication between IP Office and the SMTP server.
- C. It requires login credentials to be entered for email communication between IP Office and the SMTP server.
- D. It encrypts email communication between IP Office and the SMTP server using SSL/TLS.
Correct Answer: C 🗳️
Which two requirements are necessary for a Small Community Network (SCN) with Distributed Voicemail? (Select two.)
- A. Installation of IIS on all Voicemail Pro servers
- B. SMTP communication unblocked between Voicemail servers
- C. Local Host file
- D. Support for Port 80
- E. Preferred Edition Licenses on all IP Office systems
Correct Answer: B,D 🗳️
Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).
A customer has enabled UMS on their VoiceMail Pro server and wants to retrieve voicemail messages using Microsoft Outlook, but they are not using Microsoft Exchange as the message store.
Which complex protocol must be configured in Microsoft Outlook to access their messages?
- A. HTTP
- B. MAPI
- C. POP3
- D. MAP
Correct Answer: B 🗳️
A customer is experiencing poor call quality, including delay, jitter, and packet loss, when using a remote deskphone through the WAN.
Which three methods can a technician use to help diagnose and troubleshoot the problem? (Choose three.)
- A. Configure a VPN connection to the remote site to bypass WAN congestion and improve voice quality.
- B. Compare the WAN bandwidth usage during call setup and active call phases to determine if there are any bandwidth limitations.
- C. Perform a packet capture and analysis of the WAN traffic using a network analyzer tool.
- D. Enable and monitor SNMP traps on the WAN routers to detect any network or connectivity issues.
- E. Check the network performance metrics, such as latency and round-trip time, to identify any abnormal values.
Correct Answer: B,C,E 🗳️
Which application can be used to display the configuration size of the Avaya IP Office system?
- A. System Status Application
- B. Web LM Application
- C. Web Manager Application
- D. Manager Application
Correct Answer: A 🗳️
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