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Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Sample Questions:

1. A customer has hired a new system technician to support their Avaya IX Workplace solution. While troubleshooting an issue with Avaya IX Workplace AAMS, the system technician has locked the Avaya IX Workplace AAMS Server as part of the procedure, however accidentally forgot to unlock it later.
How will Clients be affected by a locked AAMS?

A) Calls to/from Avaya IX Workplace for Web Clients will fail.
B) Users will not be able to register on their Avaya IX Workplace Clients (Windows/Mac/iOS/Android) and Avaya IX Workplace for Web Clients
C) Users will be able to register on their Avaya IX Workplace Clients (Windows/Mac/iOS/Android), but not on Avaya IX Workplace for Web Clients.
D) Avaya IX Workplace clients will display the error "AAMS resource is locked".

2. A support engineer wants to set up System Manager to automatically trap/receive alarms generated by the customer's Avaya solution components and present them under Events > Alarms.
Which two products can System Manager be set to automatically trap/receive alarms using internal Serviceability Agents? (Choose two.)

A) Avaya Aura Web Gateway
B) Avaya Multimedia Messaging
C) Avaya Aura Media Server
D) Avaya Aura Device Services

3. Which two options are available for the traceSM command? (Choose two.)

A) WEBRTC
B) STUN/TURN/ICE
C) SDP
D) TLS Handshaking
E) SIP

4. Which troubleshooting tool is used to determine the state of Avaya Aura Device Services (AADS) after installation/upgrade?

A) Post-Install Verification tool
B) traceSM
C) User Diagnostics tool
D) AADSInstallStatus.sh script

5. A support technician wants to retrieve a Customer Support Package from an Avaya Equinox Conferencing component (for example, an Equinox Media Server), to open a ticket with Avaya technical support.
What is the procedure to retrieve the package?

A) Access Equinox Management web GUI, choose a respective device from the list under Devices, and pick the Retrieve Customer Support Package option from the menu.
B) Access Equinox Management web GUI, and configure an external file transfer server under Settings.
C) Access the component's CLI and navigate to /opt/Avaya/logs/CSP.
D) Access Equinox Management web GUI and navigate to Logs & Events > Logs > Retrieve Customer Support Package.

Solutions: