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Salesforce Certified Slack Consultant Sample Questions:

1. You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?

A) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
B) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
C) Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
D) Funnel all requests to a public channel for admins where they can coordinate ownership of each request.

2. What can you do to prevent the creation of duplicate users as a result of a grid migration?

A) Ensure users' emails in Slack match SSO.
B) Ask users to update their usernames to a standard nomenclature.
C) Require users to login with their existing email and password.
D) Make sure all guests are promoted to full members.

3. What is the most effective way to project manage a team in Slack?

A) Run team sync in channels using automated reminders to save time and keep updates regular and transparent.
B) Connect the Jira app to your team channel and ask for weekly updates through the app integration.
C) During the weekly check-in meetings on Zoom, remind teammates to share updates in Slack.
D) Send a check-in template to teammates to respond to on a weekly basis.

4. You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?

A) Governance Session
B) Key Messaging
C) Grid Design Workshop
D) Channel Strategy Session

5. Your client is migrating to Enterprise Grid and is looking for guidance on how to manage guest users that will need to retain the same level of access to Slack post-migration.
What should you suggest?

A) Enable the option to bypass SSO for guests.
B) Collaborate with guests via a Slack Connect channel.
C) Convert guests to multi-channel guests.
D) Convert guests to full members.

Solutions: