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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. It is challenging for the sales operations team to provide Universal Containers with accurate and insightful reports due to the poor quality and high volume of Account, Contact, and Lead data. As the team performs data cleansing, productivity has been impacted, leading to inefficiency and low adoption.
What should the consultant do first?

A) Install and configure a data cleansing app from AppExchange.
B) Use Duplicate Rules to identify and report data quality issues.
C) Create a data management plan and a data quality dashboard.

2. Universal Containers (UC) has Account and Contact data it wants to migrate to Sales Cloud. The data comes from several sources and the data quality is unknown. The consultant wants to assess the entire data set for quality prior to loading it to production without impacting UC's current operations. The consultant recommends using a Full Copy sandbox as an initial step.
Which Sales Cloud feature should the consultant use to support this approach?

A) External IDs
B) Duplicate Jobs
C) Import Wizard

3. After a project deployment, several bugs were identified by end users and prioritized by the project team.
How should a consultant resolve these issues?

A) Build out the issue resolution release in a development sandbox.
B) Build out the issue resolution release in the staging environment.
C) Perform user acceptance testing (UAT) In a development sandbox.

4. It is a priority at Cloud Kicks to implement logic and automation to qualify top leads. The company has captured significant data points on converted leads and won opportunities.
What should the consultant do first to ensure a best practices implementation?

A) Review converted lead data with sales and marketing to understand the interaction patterns that led to conversion.
B) Identify a recommended base Lead score, evaluate the results, and adjust the score accordingly.
C) Configure a qualification screen flow to help sales reps quickly determine which leads are most important.

5. Sales stages are shared between sales methodologies at Cloud Kicks. There are three product lines with unique sales methodologies. A few sales stages overlap between the three product lines.
What should the consultant do?

A) Create three opportunity stages.
B) Create three account teams.
C) Create three sales processes.

Solutions: