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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers

A) Visualforce App
B) Salesforce Surveys for user Satisfaction
C) User Engagement Dashboard and Report
D) Chatter polls
E) Custom Permission Sets

2. A UX Designer atCloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.
How should the designer help mitigate pushback from developers?

A) Hand them a printout of the design
B) Ask a manager or superior to doit.
C) Let them know the designer is the expert.
D) Invite them to user testing.

3. Cloud Kicks has updated its logo and wants it prominently displayed on its Digital Experience site.
Where does their UX Designer need to code to update the logo?

A) Visualforce pages
B) Page headers
C) Email templates

4. Cloud kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?

A) Putting oneself in the situation of the end user
B) Observing user behavior
C) Including Innovative ideas to showcase technology
D) Creating requirements based business leaders' priorities

5. A UX Designer has completed discovery, research analysis, and ideation.
How should they prepare for the next phase?

A) Determine what to prototype.
B) Create business model canvas.
C) Build partnerships.
D) Continue iterating.

Solutions: