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Salesforce NP-Con-102 Exam Syllabus Topics:

SectionObjectives
Topic 1: Case Management and Service Delivery- Service and Case Tracking
  • 1. Service Outcomes Tracking
    • 2. Case Intake and Routing
      Topic 2: Fundraising and Engagement- Donor Management
      • 1. Campaign and Engagement Tracking
        • 2. Donations and Soft Credits
          Topic 3: Nonprofit Cloud Fundamentals- Salesforce Nonprofit Cloud Data Model
          • 1. Account and Contact Relationships
            • 2. Households and Affiliations
              Topic 4: Program and Service Management- Program Lifecycle Management
              • 1. Program Design and Delivery
                • 2. Participant Tracking
                  Topic 5: Reporting, Analytics, and Integration- Reporting and Dashboards
                  • 1. Nonprofit KPI Reporting
                    • 2. Data Visualization
                      - Integration Concepts
                      • 1. Salesforce Ecosystem Integration
                        • 2. External System Data Flow

                          Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

                          1. A nonprofit wants to convert from Legacy Recurring Donations to Enhanced Recurring Donations. What are two considerations the nonprofit should take into account before making the switch? (Choose 2)

                          A) Data Loader is required to revert to Legacy Recurring Donations.
                          B) Reverting to Legacy Recurring Donations is unsupported.
                          C) Enhanced Recurring Donations introduces a new custom object.
                          D) All existing integrations should be reviewed for compatibility.


                          2. A Salesforce admin changes an Engagement Plan Template as requested by the development team. The development manager expects to see the changes reflected on an existing Engagement Plan using that Template on a campaign. Why is the development manager unable to see the Template changes?

                          A) Engagement Plan Template changes need to propagate through t7he pla8tform.
                          B) Engagement Plan Template changes must be accepted by the user on the Template detail record first.34
                          C) The development manager requires additional permissions for the new Engagement Plan Template changes.12
                          D) Changes to Engagement Plan Templates only affect new Engagement Plans.56


                          3. A Nonprofit Cloud consultant has been informed that the Donor Gift Summary data is out of date. What is the first step the consultant should take to identify the root cause?

                          A) Ensure that the logged in user has the appropriate field-level security on the Donor Gift Summary object.
                          B) Navigate to Monitor Workflow Services and identify the failures in the Data Processing Engine definition that calculates the data.
                          C) Ensure that the record-triggered flow that updates the Donor Gift Summary is active.


                          4. Caseworkers at a nonprofit organization want to see a single chronological view of all past interactions, cases, referrals, and care plans for a participant. Which Nonprofit Cloud feature should the organization use?

                          A) Timeline
                          B) Contact Profile
                          C) Events and Milestones


                          5. A nonprofit is loading 5 million donation history records into Salesforce from a payment processing system.
                          What should the consultant do to ensure the data load is successful?

                          A) Deploy a Custom Apex Class with TDTM.
                          B) Disable Data Validation Rules.
                          C) Create an Apex Test Class.
                          D) Temporarily disable TDTM Trigger Handlers.


                          Solutions:

                          Question # 1
                          Answer: B,D
                          Question # 2
                          Answer: D
                          Question # 3
                          Answer: B
                          Question # 4
                          Answer: A
                          Question # 5
                          Answer: D

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