Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
Certification Provider: SAP
Corresponding Certification: SAP Certification Exams
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Updated: Oct 28, 2026
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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Extensibility in SAP CX Solutions | 11-20% | - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP - In-app extensibility |
| SAP Commerce Cloud | 11-20% | - Commerce solution architecture - Order management - Storefront and catalog management |
| Managing Clean Core | <=10% | - Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Marketing automation strategies - Campaign management - Customer segmentation |
| SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| SAP Integration Suite | 11-20% | - API Management - Integration strategy and architecture - Open Connectors - Cloud Integration capabilities |
| The Intelligent Enterprise | <=10% | - Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Service ticket workflows - Integration with back-end systems - Sales process configuration |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
What are some of the features of SAP Commerce Cloud, integration extension pack?
Note: There are 3 correct answers to this question.
- A. It is delivered separately.
- B. It is only for SAP solutions.
- C. It delivers predefined integrations.
- D. It is delivered as an SAP BTP service.
- E. It is a coupled platform.
Correct Answer: A,C,D 🗳️
Which objects are enabled for MS Teams integration in SAP Sales Cloud?
Note: There are 3 correct answers to this question.
- A. Sales Quotes
- B. Opportunities
- C. Leads
- D. Sales Orders
- E. Contracts
Correct Answer: A,B,C 🗳️
What are some of the machine learning capabilities in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.
- A. Warranty determination
- B. Case categorization
- C. Account categorization
- D. Machine translation
Correct Answer: B,D 🗳️
Which of the following are guiding principles of SAP Master Data Integration?
Note: There are 2 correct answers to this question.
- A. Out of the box integrations provided to cloud solutions from SAP
- B. Ensure high quality of master data across all applications
- C. Central integration point for master data
- D. Improve trust level of master data
Correct Answer: B,D 🗳️
What can you do with SAP Event Mesh?
Note: There are 2 correct answers to this question.
- A. Integrate and extend SAP back ends and business applications inside and beyond the SAP ecosystem.
- B. Run prepackaged integration flows for A2A communication.
- C. Enable synchronous point-to-point integration.
- D. Increase flexibility and scalability with the loose coupling provided.
Correct Answer: A,D 🗳️
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