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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What can you define when setting up a service contract in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Call-off quantity
B) Billing milestones
C) Usage restrictions
D) Covered objects
E) Entitled parts

2. During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answer to this question.

A) More than one set of territory rules become active.
B) The system uses the first rule that applies when making territory assignments.
C) Additional fields become available for territory determination.
D) The define exceptions steps is disabled.

3. How can you prevent users from adding an installed base within a ticket?

A) Download the installed base for offline editing
B) Keep the installed base status as in Preparation
C) Add a new inactive item to the structure of the installed base
D) Use an action to block the installed base if it is active

4. Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.

A) Assign a page layout to achieve dynamic user interfaces.
B) Create an extension field and define its properties
C) Enter default extension field values based on business logic
D) Create a code list restriction for standard and extension fields

5. Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.

A) Service order
B) Billing request
C) Purchase order
D) Good issue
E) Internal order

Solutions: