Exam Name: Oracle Fusion Service 2026 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: Oracle Cloud
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Updated: Sep 26, 2026
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customization, Productivity and Analytics | 10% | - SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics |
| Topic 2: Fusion Service Overview and Setup | 15% | - Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics |
| Topic 3: Service Request Management | 25% | - Service catalog and entitlements - SR creation, lifecycle and processing - SR categories, assignment rules and routing - Milestones and action plans |
| Topic 4: Omnichannel Communications | 15% | - Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration |
| Topic 5: Digital Customer Service (DCS) | 20% | - Themes, templates and page customization - DCS architecture and deployment - Authentication, profiles and security |
| Topic 6: Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
What three things should you do once you have established a global default coverage?
- A. Create an ESS job to Monitor Service Request Milestones.
- B. Use Application Composer to configure warning emails about milestone compliance events.
- C. Create an ESS job to Aggregate Service Requests.
- D. Use Application Composer to include milestones on the Service Request Layout if desired.
Correct Answer: A,C,D 🗳️
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?
- A. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
- B. Modify the original base locales of the articles to match the target language.
- C. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
- D. Enable new locales for the languages to be used and provision designated users to translate the articles.
Correct Answer: D 🗳️
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
- A. It does not require matching passwords between Engagement Cloud and DCS.
- B. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
- C. It is configured exclusively via the Engagement Cloud Security Console.
- D. It enables anonymous users to search the DCS knowledge base.
Correct Answer: C,D 🗳️
Digital Customer Service application configuration settings in json.cfg include which four options?
- A. Default communication preferences
- B. Knowledge management article links
- C. Default timezone
- D. Default chat channel preferences
- E. Product and category filtering
- F. Service request links
- G. Knowledge management language locales
- H. Default notification preferences
Correct Answer: B,E,F,G 🗳️
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
- A. DCS is a visual development tool for creating applications in VBCS.
- B. VBCS is a visual development tool for creating applications in DCS.
- C. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
- D. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
Correct Answer: B,C 🗳️
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