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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Enter the value "Unlimited" in the chat and email fields.
B) Leave both the chat and email fields limit as blank.
C) Enter zero as the initial value for both fields.
D) Use the default values.

2. Which four view modes are available in the Report Editor?

A) Database View
B) Graphical View
C) Layout View
D) Data Set View
E) Report View
F) Design View

3. What are the three different types of pull policy for queues?

A) Manual
B) First Due
C) Advanced
D) Standard
E) Strict Priority
F) Round Robin

4. Which four types are used by incidents queues?

A) LIFO
B) Round Robin (Logged In)
C) FIFO
D) Quick
E) Standard
F) Advanced Routing
G) Round Robin (All)

5. Which two are non-CRUD operations?

A) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
B) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
C) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
D) ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
E) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
F) UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);

Solutions: