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Ability to Communicate Effectively: As for this subject area, the individuals need to show their experience in the following:

• Explaining the communication principles
• Utilizing the relevant communication techniques and tools to support improvement in a specific given context
• Explaining the purpose and value of communication techniques and tools
• Explaining the importance, benefits, value, and nature of good communication
• Applying knowledge of communications when planning and implementing improvements

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Training Course for the ITIL Practitioner Exam

If you are intending to engage a qualified trainer, ITIL extends preparation through the AXELOS’ ATOs. These are organizations that have been approved to provide official tutoring. One way that they do it is by the in-classroom program (physical or virtual) that runs for 1.5 days. In case you cannot manage to attend classes, you can select the distance learning path.

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

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