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Evidently, the candidate needs to have basic knowledge about the ServiceNow platform. The candidate must have knowledge about the data collection, data visualization, and configuration of indicators. The views and good knowledge of the technical aspects of the ServiceNow platform of the candidates on the ServiceNow platform should be good.

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  • Number of Questions: 60 questions

  • Exam type: MCQs

  • Languages: English

  • The passing score: 70%

  • Time Duration: 75 minutes

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/mainline-blueprint-cas-pa.pdf

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ServiceNow CAS-PA Exam Syllabus Topics:

SectionObjectives
Widgets and Dashboards- Visualization tools
  • 1. Dashboard configuration
    • 2. Scorecards and trend widgets
      Indicator Configuration- Indicator types and setup
      • 1. Scripted indicators
        • 2. Time series indicators
          Performance Analytics Fundamentals- Key concepts of Performance Analytics
          • 1. KPIs, indicators, and aggregates
            • 2. Data collection and sources
              Data Management and Administration- Data collection jobs
              • 1. Data quality considerations
                • 2. Scheduling and optimization
                  Breakdowns and Filtering- Breakdown structure
                  • 1. Filtering and segmentation
                    • 2. Breakdown sources and elements

                      ServiceNow Certified Application Specialist - Performance Analytics Sample Questions:

                      How are responsible users reminded when a signal remains unresolved?

                      • A. By email notification
                      • B. Via Virtual Agent
                      • C. Via Connect Chat
                      • D. By text message
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

                      What is the purpose of the Show multiple elements as property of a widget?

                      • A. Allow a widget to follow a Breakdown source
                      • B. Control the presentation of multiple element trends
                      • C. Apply an Element filter to Breakdown element trends
                      • D. Enable Multi-element select on a Breakdown Dashboard
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).

                      How is an Indicator Source used in data collection?

                      • A. Create a new Scores table for the selected Facts table
                      • B. Collect all the matching records into a temporary result set
                      • C. Act as a folder to keep similar indicators together
                      • D. Build the first half of an encoded query
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).

                      Which of the following measurements can be obtained using Reporting? (Choose two.)

                      • A. Department Headcount Over Time
                      • B. Currently Active Incidents with Open Problems
                      • C. Current view of Employees by Department
                      • D. Weekly comparison of Incident resolution time vs SLA met percentage
                      • E. Forecast of HR Case Resolution Times over the Next Month
                      Reveal Solution  Discussion  0

                      Correct Answer: B,C  🗳️

                      Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).

                      What is the purpose of an On-click behavior configuration in a Performance Analytics Widget?

                      • A. Navigate to a URL within the ServiceNow instance instead of the Analytics Hub
                      • B. Add a secondary Y-axis to the widget chart
                      • C. Enable real-time data updates to the widget
                      • D. Navigate to an external URL instead of the Analytics Hub
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

                      Explanation: Only visible for PassLeader members. You can sign-up / login (it's free).

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